1. Who this covers
This policy is part of the Terms of Service. It covers everyone with a Harakumo account, every workspace, and everything those workspaces run or send: sites and apps, functions, email, AI requests, agents, stored files and payments. You are responsible for what your apps do, including what their own users do with them.
2. Phishing and deception
- No pages or emails that pretend to be another company, service or person to get passwords, payment details or personal information.
- No copies of another service's sign-in page, and no apps that collect other services' passwords.
- No fraud or scams: fake shops, fake invoices, or payments taken for things that will not be delivered.
3. Malware
- No hosting, sending or linking to software that harms devices, steals data or takes control of them.
- No servers that command infected devices, and no tools whose purpose is breaking into systems you do not own.
4. Spam and email
- Send email only to people who asked for it or expect it. No bought, rented or scraped lists.
- Every marketing email says who sent it and lets the reader stop getting more.
- No email that hides who sent it, and no sender name that pretends to be someone else.
5. Cryptocurrency mining
No cryptocurrency mining, or any other work whose point is to use up computing power, on server apps, functions, agents or build machines.
6. Open proxies and attacks
- No open proxies or relays that let anyone send traffic through Harakumo.
- No attacks on other systems: denial-of-service, scanning networks you do not own, or guessing other people's passwords.
- No attempts to reach other customers' data or to get around a limit, a refusal or a switched-off workspace.
7. Child abuse and illegal content
- Child sexual abuse material is never allowed. A workspace that holds it is switched off at once, without warning.
- Nothing that is illegal where you or your users are: content that infringes someone's copyright or trademark, threats, harassment, or the sale of illegal goods.
8. What we do
When something here is broken, or a report says it may be, a person looks at it. Depending on what we find, we may:
- ask you to remove it, when that is enough;
- pause the workspace's email, with a reason you see on its Mail page;
- switch the workspace off, with the reason emailed to its owners.
Switching a workspace off stops everything it serves at once: its sites and apps show a notice instead, and nothing can be deployed, sent or bought. Switching a workspace off deletes nothing. Turning it back on restores everything as it was.
9. Reporting abuse
If something on Harakumo is hurting people, email abuse@harakumo.com or use the contact form. Include the address of the page, or the email with its headers, and what is wrong with it. We do not tell the customer who reported them.
10. Appeals
If you think we got it wrong, reply through the contact page from the account's email address and say what happened. A person reads every appeal, and we tell you what we decided.
11. Contact
Questions about this policy? Contact us.